Customer success software built for growing teams.
Keep and grow your customers with AI health scoring, playbooks and churn signals — plus the sales, AR, email and e-commerce tools most CS platforms make you buy separately. One platform for B2B, B2C and e-commerce, from $29.99/mo.
What is customer success software?
Customer success software helps you keep the customers you already have — the cheapest revenue you'll ever earn. Instead of finding out an account is unhappy at renewal, it centralizes every signal (usage, support, payments, notes), scores account health, and gives your team repeatable playbooks to act early. RCOB does that, then goes further by folding in the sales, finance and marketing tools CS teams normally juggle across five separate apps.
The tools a CS team actually needs
AI health scoring
Gemini-powered 0–100 scores from notes, AR and product signals — spot at-risk accounts before they churn.
Playbooks
Standardized Onboarding, Renewal, Churn-Prevention and Expansion workflows your whole team runs consistently.
Portfolio & hierarchy
Manage every account — Parent, Child or Stand-Alone — with the full book of business in one view.
AR visibility
Open invoices and aging buckets sit inside the customer record. No other CS platform does this out of the box.
Sales pipeline
Opportunities, quotes and contracts — so renewals and expansion live next to your CS workflow.
Email & e-commerce
AI email campaigns plus Shopify/Amazon channel analytics and AI cross-sell, built in.
Customer success software FAQ
What is customer success software?
Customer success software helps teams keep and grow their existing customers. It centralizes account data, scores customer health, flags churn risk, and standardizes playbooks for onboarding, renewals and expansion — so customer success managers can act before an account is at risk instead of after.
What does RCOB include?
RCOB is all-in-one: AI health scoring, customer portfolio and hierarchy management, playbooks, task and support-case tracking, a sales pipeline with quotes and contracts, AR aging and invoice visibility, email marketing, project management, and e-commerce channel analytics with AI cross-sell — in a single platform.
Who is RCOB built for?
B2B, B2C, and e-commerce teams of every size — from a solo owner on the $29.99/mo Small Business Startup plan to larger teams on Growth and Enterprise. It is designed for companies that want an all-in-one system rather than stitching together separate CS, sales, and finance tools.
How is the customer health score calculated?
RCOB uses Google Gemini to produce a 0–100 health score from customer notes, AR and payment signals, and product activity. The score updates as new data arrives and surfaces at-risk accounts so your team can intervene early.
How much does RCOB customer success software cost?
Pricing is public and starts at $29.99/mo (Small Business Startup), then $299 (Starter), $699 (Growth), and $1,499 (Enterprise). Every paid plan includes the full feature set and a 30-day free trial.
Start managing customer success for $29.99/mo
Try the full platform free for 30 days, or see how RCOB compares to enterprise CS tools.