Start Free Trial

Terms of Service

Last Updated: April 29, 2026

Please read these Terms of Service ("Terms") carefully before using the RCOB Customer Success Platform ("Service") operated by RCOB ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms on behalf of yourself or your organization, and agree to comply with all applicable laws and regulations.

2. Description of Service

RCOB is a software-as-a-service (SaaS) customer success management platform that provides tools including customer portfolio management, AI-powered health scoring, task tracking, sales pipeline management, project management, email marketing, and analytics. The Service is provided on a subscription basis and subject to change at our discretion.

3. Account Registration and Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use at support@rcobsoftware.com
  • Ensuring all users in your organization comply with these Terms

We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used in violation of these Terms.

4. Subscription, Payment, and Billing

Access to the Service requires a paid subscription. By subscribing, you authorize us to charge your designated payment method on a recurring basis according to your selected plan. All fees are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days' written notice. Failure to pay may result in suspension or termination of your account.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Upload or transmit malicious code, viruses, or harmful data
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble the Service
  • Resell, sublicense, or otherwise commercially exploit the Service without authorization
  • Use the Service to store, transmit, or process data that violates applicable privacy laws without proper authorization and agreements in place

6. Data Ownership and Privacy

You retain all ownership rights to the data you upload or input into the Service ("Customer Data"). You grant us a limited license to process and store Customer Data solely to provide the Service. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

The Service, including all software, designs, trademarks, and content provided by RCOB, is and remains the exclusive property of RCOB and its licensors. These Terms do not grant you any ownership interest in the Service. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

8. Third-Party Services

The Service integrates with or relies upon third-party providers including Google Firebase, Google Cloud, and Google Gemini AI (collectively "Third-Party Services"). We are not responsible for the availability, accuracy, security, or reliability of any Third-Party Services. Your use of Third-Party Services is subject to their respective terms and privacy policies. We expressly disclaim all liability for any harm or loss arising from your use of or reliance on Third-Party Services.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) any results obtained from use of the Service will be accurate or reliable; or (d) any errors in the Service will be corrected. AI-generated outputs are provided for informational purposes only and should not be relied upon as professional advice.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RCOB, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL
  • COST OF SUBSTITUTE SERVICES OR PROCUREMENT
  • DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
  • DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO RCOB IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Data Security and Breach Notification

We implement commercially reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. WE CANNOT GUARANTEE ABSOLUTE SECURITY OF YOUR DATA AND SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS, DATA BREACH, THEFT, OR LOSS OF DATA BEYOND WHAT IS REQUIRED BY APPLICABLE LAW.

In the event of a confirmed data breach that affects your account, we will notify you as required by applicable law. You acknowledge that notification alone does not constitute an admission of liability or fault. You are responsible for maintaining appropriate backups of your critical data.

12. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, fires, storms, pandemics or epidemics, war, terrorism, civil unrest, government actions or restrictions, internet or network outages, third-party service failures, cyberattacks, power failures, labor disputes, or any other event beyond our reasonable control ("Force Majeure Event").

During a Force Majeure Event, our obligations under these Terms shall be suspended to the extent prevented by the Force Majeure Event. We will use commercially reasonable efforts to resume performance as soon as practicable.

13. Indemnification

You agree to indemnify, defend, and hold harmless RCOB and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any data you submit to the Service.

14. Termination

Either party may terminate these Terms at any time. You may cancel your subscription through your account settings or by contacting us. We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days following termination, after which it may be permanently deleted. We are not liable for any loss of data resulting from termination.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the Service shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration on an individual basis. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

17. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision of these Terms shall not constitute a waiver. These Terms, together with the Privacy Policy, constitute the entire agreement between you and RCOB regarding the Service and supersede all prior agreements.

18. Contact Us

If you have any questions about these Terms, please contact us at:

RCOB Customer Success Platform
Email: support@rcobsoftware.com